Terms & Conditions

Welcome to straitPay — the smart, secure way to send and receive money internationally.

These Terms & Conditions ("Terms") govern your use of the straitPay website, mobile application, and related services ("Services"). Please read them carefully. By using our platform, you agree to these Terms.

straitPay is a digital payment platform operated by Strait Sahara Limited, with address at 20 Park Lane, Apapa, Lagos, Nigeria.

Our operations are conducted under the supervision of local regulators in every country where we operate. This means your transactions are carried out under recognized financial-services regulations in jurisdictions we operate in.

You must be at least 18 years old to use our Services. By registering, you confirm that:

• You are legally capable of entering into a binding contract;
• You will use the Service only for lawful purposes; and
• All information you provide is accurate and up to date.

straitPay lets you:

• Access its services in jurisdictions within which our services may be provided;
• Convert currencies instantly within the app; and
• Access additional corridors as they become available.

We believe in transparency.

• Fees: A flat 1.5% transaction fee is displayed before you confirm a transfer. No hidden charges.
• Exchange Rates: Rates reflect live interbank market values. We do not add a margin to the exchange rate — the transaction fee above is our only charge.
• Limits: Your transaction and wallet limits depend on your verification level, local rules, and applicable regulatory thresholds.

We may adjust fees or limits from time to time in line with regulatory or operational requirements. Updates will be posted on the app or website.

To comply with laws on Anti-Money-Laundering (AML) and Counter-Terrorism Financing (CFT), we verify the identity of all users. You agree to provide valid identification documents, proof of address, and any additional information reasonably requested.

We may pause or cancel transactions where:

• Verification is incomplete,
• The source or purpose of funds is unclear, or
• Activity appears suspicious under applicable law.

You're responsible for maintaining the confidentiality of your wallet and login credentials. You are advised to use strong passwords, enable two-factor authentication, and log out after each session.

If you suspect unauthorized access, immediately email support@straitpay.com. We monitor all accounts 24/7 to detect and prevent fraud.

We aim to keep straitPay available around the clock, but access may occasionally be interrupted due to maintenance, network issues, or regulatory checks.

We are not liable for delays or interruptions caused by third-party systems (such as partner banks, mobile networks, or international switches).

Customer funds are safeguarded in segregated trust accounts held with regulated financial institutions.

We take your privacy seriously. Your data is collected and processed only as necessary to deliver our Services and meet legal obligations.

We comply with the laws within the jurisdictions within which we operate.

We may share limited information with regulated partners, banks, and compliance providers. You have the right to access, correct, or delete your personal data. See our Privacy Policy for details.

You must not use straitPay to:

• Conduct illegal, fraudulent, or deceptive transactions;
• Violate foreign-exchange laws or regulatory reporting requirements;
• Interfere with any other user's use or enjoyment of the website or app;
• Facilitate gambling, scams, or prohibited goods/services;
• Misuse personal or third-party data; or
• Circumvent system limits or security measures.

We reserve the right to restrict or terminate your account if any such activity is detected.

straitPay works with trusted and regulated entities in several jurisdictions.

While we oversee the customer relationship, we are not responsible for any technical fault or service interruption caused by third-party infrastructure beyond our control.

All software, content, designs, and materials available through straitPay remain our property or that of our partners. You may use the platform only for personal or business transactions as authorized, never for resale, duplication, or reverse engineering.

We aim to resolve issues quickly and fairly.

If you have a complaint, contact support@straitpay.com.

If unresolved, you may refer the matter to the regulator in your jurisdiction or country. Disputes may also be settled under the applicable laws of Nigeria for cross-border matters.

We are not liable for:

• Delays or failures caused by third-party systems or regulatory actions;
• Losses arising from your breach of these Terms or use of unofficial channels; or
• Indirect, incidental, or consequential losses.

Nothing limits our liability for fraud, or personal injury caused by our direct and proven actions — provided all liability is limited to the extent of the value of the submitted transaction less applicable fees.

We may update these Terms periodically. You'll always receive advance notice via email, app notification, or website update.

Continued use of the platform after notice means you accept the revised Terms.

We may suspend or close your account with or without notice, for non-compliance, inactivity, or other legal reasons. You may close your account anytime by contacting support@straitpay.com.

Outstanding balances will be refunded after applicable reviews and regulatory clearance.

For cross-border or platform-wide matters, Nigerian law applies as the residual framework.

These Terms are the entire agreement between us and you in relation to your use of the Services, and supersede any and all prior terms, conditions, warranties or representations in respect of such use to the fullest extent permitted by law. If any term of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable.